Your Sonic Temple Shuttle Guide: FAQ
Got shuttle questions? We've got answers! Here's everything you need to know about hopping aboard your Jampack shuttle for an epic Sonic Temple weekend.
- Where do I catch the shuttle at the festival grounds?
- Location: Head towards the Ohio History Center by following the signs for Shuttle Pick Up & Drop Off.
- Address: 800 E 17th Ave, Columbus, OH 43211. Look for our Jampack signage!
- VIEW MAP
- Which shuttle color should I board when leaving the festival?
- Find your hotel below to know which color shuttle is yours! We also sent this info in your "Shuttle Know Before You Go" email about two weeks before the festival – check your inbox!
- Blue: Hyatt Regency Columbus (350 N High St)
- Green: Renaissance Columbus Downtown (50 N 3rd St)
- Orange: Holiday Inn Columbus Downtown-Capitol Square (175 E Town St)
- Pink: Residence Inn by Marriott Columbus Airport (4294 International Gateway)
- Purple: Tru by Hilton Columbus Airport (2845 Airport Dr)
- Red: Hyatt Place Columbus/OSU (795 Yard St)
- Yellow: Fairfield Inn & Suites by Marriott Columbus Polaris (9000 Worthington Rd)
- Find your hotel below to know which color shuttle is yours! We also sent this info in your "Shuttle Know Before You Go" email about two weeks before the festival – check your inbox!
- What time do shuttles start heading to the festival each morning?
- Here’s the daily shuttle schedule:
- First Departure (From Hotels): Approximately 10:30 AM.
- Service to Festival: Shuttles run continuously from hotels to the festival until about 8:15 PM.
- Final Departure (from Festival): The last shuttle leaves the festival grounds (heading back to hotels) at 1:30 AM (Midnight)
- Here’s the daily shuttle schedule:
- When is the last shuttle leaving the festival each night? What if I miss it?
- The final shuttle departs from the festival grounds (Ohio History Center location) at 1:30 AM, shortly after the music ends.
- Missed the last one? No worries! You can use rideshare services like Uber or Lyft from the festival's designated rideshare pick-up zone. Just follow the signs and directions from staff.
- Oops! I lost or damaged my shuttle wristband. What now?
- Don't sweat it! You can get a replacement wristband at any shuttle check-in location (either at the hotels or the festival grounds).
- There is a $20 replacement fee, payable by card only (no cash accepted).
- Can I buy extra shuttle passes at my hotel stop?
- No, passes are no longer available for purchase
- No, passes are no longer available for purchase
- I require ADA accommodations for the shuttle. How do I arrange this?
- We're here to help! To ensure an ADA-accessible shuttle is available for you, please contact our Customer Support team as soon as possible by emailing [email protected].
- I have mobility needs. How do I get from the Jampack shuttle drop-off point to the festival entrance gate?
- The festival’s Access Team provides an Accessible Shuttle service for fans with disabilities needing assistance between the main shuttle drop-off (800 E 17th Ave) and the festival gate.
- How to request a ride TO the gate: When you depart from your hotel on show days, please text “ST25” to 844-556-6998 to give the Access Team advance notice. Staff begin responding at 9:30 AM on show days and will confirm your pick-up via text.
- Returning FROM the gate: When leaving the festival, the Accessible Shuttle runs on a loop to bring you back to the main shuttle pick-up/drop-off area.
- More Info: Please visit the festival’s Access Center once you enter Sonic Temple for complete details on their Access Program.
- Can I bring drinks onto the shuttle?
- No alcohol (either open or closed) is permitted on board at any time. Any permitted non-alcoholic beverages must remain sealed while on the shuttle. Open containers of any kind are strictly prohibited. Thanks for your understanding!"
- I have more questions during the festival weekend. Who can I ask?
Our Jampack Customer Support team is ready to assist! You can reach us filling out our contact form
- Where do I go to find items I may have left/lost on a shuttle bus?
If you’ve left something behind, please contact our Customer Support Team with the shuttle stop you used. We’ll do our best to locate your item and arrange its return through our shuttle service or on-site staff.
