Sick New World - Frequently Asked Questions
Parties & Events
How do I know if my package includes an open bar?
Log into your account at my.jampack.com to view your itinerary.
- If your package shows only "Access", open bar is NOT included
- You can upgrade to open bar by clicking "Upgrade Order" at the bottom of your itinerary
- You can also upgrade on-site!
What happens if I lose my open bar wristband?
Lost or broken wristbands will be charged a $25 replacement fee. Visit our Customer Support HQ for your replacement.
⚠️ IMPORTANT: Wristbands do NOT loosen once tightened. Put them on carefully!
Will food be available at the parties and brunches?
Welcome Party & Sunday Brunch:
- More details to come around food being available or included. Keep an eye on your Jampack account for more details closer to the event’s date!
Transportation & Parking
Where can I park for the festival?
Las Vegas Location:
- We strongly recommend using rideshare or the Las Vegas Monorail, as the Las Vegas Festival Grounds is not accessible by car and does not have parking available.
Fort Worth Location:
- We strongly recommend using rideshare, but more details around parking and ADA parking options will be posted closer to the event’s date. You can CLICK HERE for those details!
What addresses do I use for the festival when using rideshare?
Las Vegas Location:
- Las Vegas Festival Grounds - 2880 S Las Vegas Blvd, Las Vegas, NV 89109
Fort Worth Location:
- Texas Motorspeedway - 3545 Lone Star Cir, Fort Worth, TX 76177
Are shuttles provided to the parties or festivals?
No, shuttles are not provided for Sick New World in either locations.
Merchandise & Festival Wristbands
Where do I pick up my merchandise and package items?
For customers with international addresses:
Merchandise and package inclusions can be picked up at our Customer Support HQ, hours and location of this will be determined closer to the event’s date for both locations.
⚠️ Items will NOT be shipped or refunded after each festival, if pick-up times are missed.
Where do I pick up my festival wristbands?
Las Vegas Location: Corner of Las Vegas Blvd and Circus Circus Dr. (Hours are to be determined!)
Fort Worth Location: Box Office location has not been published. Location and hours will be posted CLICK HERE closer to the event’s date.
My album, patch, and guitar weren't delivered. What should I do?
Visit our Customer Support HQ during operating hours, or contact our 24/7 support team at jampack.com/contact-us.
Cancellations & Changes
I can no longer attend the festival. What are my options?
Contact our Customer Support team through our contact form as soon as possible.
While Jampack packages are non-refundable, we may be able to help you:
- Transfer the name on your hotel reservation
- Arrange for someone else to pick up your festival wristbands
Customer Support
Where can I find on-site Customer Support during the event weekend?
We’ll have a Customer Support HQ available during the weekend of both the Las Vegas festival and Fort Worth festival. Location and hours of operation are to be determined, keep an eye out on our socials and emails from us!
Still have questions? Reach out to our team 24/7:
- Contact Form: jampack.com/contact-us
